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Consumer Engagement in the Self-Service Economy
If prompted, the vast majority of us can all share a personal story about a recent customer service experience. And I’m guessing the vast majority of those stories involve some level of...
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The Changing Nature of Customer Engagement
Recently, Frost & Sullivan invited Aspect thought leaders and other customer engagement industry professionals to get together to discuss how mobile and social are changing consumer engagement and...
View ArticleSXSW – The High Performance Life
The magic of The High Performance Life (THPL) is that all of the effort that you put in along the way to improve your performance in Life, Learning or Fitness does indeed come together to create great...
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